Delivery Inforamtion
PURCHASES
Every purchase includes customs duties and free shipping (Certain terms and conditions may apply), so you won’t need to pay additional fees upon receipt of your imported item. More details can be found below.
- Delivery duties are included and calculated at the time of checkout. The price you see is the price you pay.
- You will only be given one total payment amount if you purchase multiple items from various luxury boutiques.
- You will receive a confirmation email after placing an order and will receive another email with your tracking number once we’ve shipped your order.
- If any problems arise while processing your order, you will receive an email with a description of the issue or a request for further information.
- In some cases, we might occasionally need to check with your card issuer to confirm your order. We always do our best to keep delays to a minimum and ship your items as quickly as we can.
Please note that once you receive your order’s tracking number; your personal, shipping, and order information cannot be changed nor modified anymore. Please ensure all details are correct prior to checking out. For further assistance, contact us at contact@malti-ni.com.
SHIPPING AND TRACKING
We only offer express international shipping to ensure that your items arrive quickly and securely.
- United States & International Regions
– FREE International Priority Service (3-5 Business Days) on orders over USD 200.00
– USD 19.95 via International Priority Service (3-5 Business Days) on orders below USD 200.00 - Singapore
– FREE International Priority Service (3-5 Business Days) on orders over SGD 300.00
– SGD 30.00 via International Priority Service (3-5 Business Days) on orders below SGD 300.00 - Australia
– FREE International Priority Service (3-5 Business Days) on orders over AUD 300.00
– AUD 30.00 via International Priority Service (3-5 Business Days) on orders below AUD 300.00 - Hong Kong
– FREE International Priority Service (3-5 Business Days) on orders over HKD 1500.00
– HKD 160.00 via International Priority Service (3-5 Business Days) on orders below HKD 1500.00 - United Kingdom
– FREE International Priority Service (3-5 Business Days) on orders over GBP 150.00
– GBP 15.00 via International Priority Service (3-5 Business Days) on orders below GBP 150.00 - Canada
– FREE International Priority Service (3-5 Business Days) on orders over CAD 250.00
– CAD 25.00 via International Priority Service (3-5 Business Days) on orders below CAD 250.00 - Europe
– FREE International Priority Service (3-5 Business Days) on orders over EUR 200.00
– EUR 19.95 via International Priority Service (3-5 Business Days) on orders below EUR 200.00
Please note that we cannot guarantee delivery time. Deliveries may take longer in some cases.
Once we ship your order, you will receive an email with the tracking number. You can also find information about your purchases by signing in to your account and visiting the order history section.
If you purchase multiple items from multiple luxury boutiques, those items will be shipped separately.
We use DHL Express, UPS, and FedEx to handle expedited shipping worldwide. Deliveries are normally made Monday to Friday, between 9 a.m. and 5 p.m. (local time). We coordinate closely with our shipping companies and partner boutiques to minimize delays.
Please note that deliveries may take longer during Italian public holidays.
We work closely with our shipping companies and partner boutiques to minimize delays.
CUSTOMS DUTIES AND TAXES
Customers from the European Union
There are no customs duties for orders shipped to countries within the European Union. However, Value-Added Tax (VAT) will be calculated at checkout.
Customers outside the European Union
For orders shipped to countries outside the European Union, delivery duties are included and will be calculated at the checkout. The price you see is the price you pay.
- There are no hidden costs. Any customs or import duties are included and the final amount will be displayed to you at checkout.
- Should they refuse to accept a parcel, the customer takes full liability for all postal charges, return shipment costs, customs charges, and handling fees.
- Please note that we are unable to undervalue orders or to mark them as a gift.
PACKAGE DELIVERY
Your purchase(s) will be sent to the specified delivery address and/or the address of a third party that you identified during the order process; such indication authorizes Baltini to deliver the product to a third party at the specified address.
If you fail to retrieve a package or refuse delivery for any reason, you will be responsible for the contents of that order, and you will not be eligible for a full refund by Baltini.
In certain situations, the delivery partner may offer optional services for your order, such as:
- Signature Release: opting out of signature upon delivery.
- Redirecting to a neighbor, reception, or security desk.
- Scheduling a delivery date
- Collecting from a nearby collection point.
By choosing any of these, including any default preferences set with our delivery partner, you acknowledge and agree that Baltini will not be held responsible for any loss or damage resulting from these delivery options.
Baltini will not be responsible for packages once they are marked as delivered. We are only responsible for the package until it is delivered and do not extend beyond that point. After the shipment reaches its intended recipient, we assume no liability for the items. Additionally, any delays during shipment fall outside our responsibility. The title to the goods remains with Baltini until they are delivered to the specified shipping address.
SHIPMENT REDIRECTION
By redirecting a shipment on your own, you have explicitly agreed to take responsibility for any loss or damage that may occur after the Redirection Request has been made by you. As a result, we highly recommend considering the risk involved before redirecting packages on your own.
If you need to redirect your package, please kindly reach out to our Customer Service team at info@baltini.com and your Redirection Request will be processed ASAP by our team.
It is important to note that we are neither responsible, nor able to investigate and reimburse any loss, damage, or delivery-related concerns that may arise thereafter.
